Yo, thanks for rocking with Zokino! We’re all about bold accessories, and we want you to be stoked with your purchase. Check out our hassle-free return and exchange policy below.
Swap It Out
Not digging your order? You’ve got 15 days from when it lands at your door to request an exchange. Just make sure the item is fresh, unused, with all tags and original packaging intact. Hit us up, and we’ll help you find something that’s more your style.
Heads-Up on Non-Returnable Stuff
We gotta keep things real, so we can’t take back items if:
- They’ve been worn, damaged, or messed up.
- The tags or packaging are gone.
- You’re past the 15-day return window.
- It’s a final sale item from a clearance or special promo.
Steps to Return or Exchange
Here’s how to get the ball rolling:
- Shoot us an email at [email protected]within 15 days of delivery. Tell us your order number, why you’re returning, and if you want a refund or exchange.
- We’ll send you a return authorization code and shipping details within a day or two.
- Pack up the item nicely and tightly, with all tags and original packaging.
- Ship it back to:
- Vietnam:45 Doan Nguyen Thuc, Hoa Tho Dong, Cam Le, Da Nang 50000, Vietnam
- United States: 3401 Harrisburg Blvd, Houston, TX 77003, United States
- Once we get it and check it out, we’ll handle your refund or exchange in 3-4 business days.
Getting Your Money Back
Approved refunds go back to your original payment method. It might take 3-5 business days for the cash to show up, depending on your bank. We’ll let you know when it’s done.
Need Help?
Got questions or need a hand? Email us at [email protected], and we’ll sort you out quickly. Thanks for choosing Zokino, we’re here to keep your style game strong!